No clear process

<p>I ordered an LG G4 online on the Vodacom website, a sales consultant called me we do the approval process I am approved (great). I then made it clear that I would like to do a sim swap from Prepaid to Contact on this new device. I was assured that I would be able to do this but the sim card would need to automatically activated after 24 hours after delivery, the device is delivered 29 August. I follow the simple sim swap process as told. I am told by one consultant that the sim swap system is down I must try again after a few hours which indeed I did. I now am ready to do the sim swap I call again on the ********** number I am put through to Dineo, she takes the Prepaid number and asks for the contract sim number I give her everything she needs and she assures me that the swap will be done in 24 hours. I wait the period, I then call vodacom to tell them that the sim swap did not happen. I am now told that the new system does not allow for sim swaps to be done? How so I have given my details 2 days ago and was not told this story about the new system? I am surprised as I have mentioned before delivery of the product that I would like a sim swap I was assured that I could do it (this is a deal breaker for me). I now have the device but I cannot do a sim swap although my sim details were taken and I was assured that a sim swap would be done. I tried multiple consultants and was told repeatedly that this canot be done. I can see now that I am not winning. I request to have the phone returned, no problem they say we will pick it up in 7 - 10 working days. Days go by and I am worried why no one has contacted me. I then take it upon myself to call the call centre ********** . I explain that I am waiting for the phone to be picked up, I am then told that they do not have my correct contact details? How so? I have an existing contract with Vodacom but they cannot reach me? This is adding more fuel to the fire. No problem these things happen I say, I then ask the consultant what will happen as I ordered the phone before end of August and was loaded with airtime and was loaded again with September airtime (on the auto activated sim I wanted to perform the sim swap on) I am then told that after the phone has been picked up I must call vodacom after 3 days for the reversals of airtime and credits to be completed, sounds simple enough but my problem now is that the phone was collected Monday, I call ********** Thursday and spoke to Ntswaki who then tells me that the phone has been received, great! Can we please so the credits and airtime reversals now. No you have to call back in 4 -5 days she tells me, why I ask? She cannot explain. The converstaion is awkward. I say ok and drop the phone. But what I am getting is that I have been running around in circles trying to resolve this one problem but I am not winning. Why must I wait anouther 5 days before credits and reversals?</p>