NO CLAIM APPROVAL FROM VODACOM INSURANCE

am on 3 month now already, my matter its like carton . No one concern Insurance, update me and they say i must contact insurance. the insurance that IS HARD TO GET, i once got 1 lady on the insurance but till now my insurance hasn't been approved. AND WHEN YOU CALL INSURANCE, the line can be cut anytime when you call. The challenge behind is : when i upgraded my cell to a laptop for the first time, Vodacom miscommunication with me was that , all the benefit of the ****le that am given with the laptop will be transferred to my current contract number that i had with Vodacom and use it on my cellphone just like that, and that make sense. when i claim for insurances purposes i was sent to Linovo Service Provider to do a Quote for me then bring it back to Vodacom4u so they can claim for me. Now the story is i never use the sim-card to the ****le while because i was told that the benefit will be just transferred to my cell SIM. they wanted me to take off the sim-card from my phone to the ****le that means. But my question is , how can i pay insurance knowing that am breaking the rules and they never call me and identify that am doing something wrong and i never even once take my sim to the Internet ****le that they gave me with a laptop. Now i ended up pay by myself the service provider for my LAPTOP