NB
Nathan B
1 reviews | Active since Feb 2013
24 Nov 2023, 11:24
No choice but to use automated Bots which cant help me
I cancelled my contract with Vodacom and then they double debited my account in error. I can not get through to anyone to resolve it and have it credited, besides automated computers which don't recognize my account number or cell phone because I no longer have an account on the Vodacom network. I have tried calling numerous numbers, WhatsApp, messaging, and emailing but keep on getting referred to these dam chat bots that can not assist?!?!? This is so frustrating!!!!
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Replies (2)
Vodacom's replyOfficial
24 Nov 2023, 11:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2023, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NB
Nathan B's updateReviewer Update
28 Nov 2023, 13:32Good Afternoon.
As yet, I have still not been contacted.
Can I call you perhaps?
As yet, I have still not been contacted.
Can I call you perhaps?
NB
Nathan B's update28 Nov 2023, 13:32
Reviewer Update
Good Afternoon.
As yet, I have still not been contacted.
Can I call you perhaps?
As yet, I have still not been contacted.
Can I call you perhaps?