DF
Daleen F

1 reviews | Active since Oct 2018

03 Jun 2024, 11:19

NO CHARGERS RECEIVED FOR DEVICES WITH UPGRADE

We recently upgraded one of our numbers on our contract, the order was for two Samsung A35 plus phones with two Galaxy watches. We ordered two BLACK phones and received two BLUE phones and only received ONE 15W PD Power Adapter to charge TWO PHONES AND TWO WATCHES!?!?! How do you explain this? How are all the devices supposed to be charged with ONE CHARGER???? Delivery was only on the 24th of May and package was only opened today, 27 May due to logistics and this was noticed. Since then we have been sending emails and calling the *** number where we are constantly met by RUDE people who just don't give a damn and couldn't care to help at all. Majority of our calls were also dropped. ABSOLUTELY NO ONE has even tried to assist with this matter???

We have also tried to cancel a number on the same contract where we have been told that they are unable to assist due to the fact that my blind father (who lives 60Km's from me and I am the person using the contract phone with the main number) is calling them from his LANDLINE number!!!

VODACOM better get this resolved as we are fed up and had it with them!!!!

0
Replies (3)
Vodacom
Vodacom's reply03 Jun 2024, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DF
Daleen F's update03 Jun 2024, 12:16
Reviewer Update
This is not the only complaint from us either. I am not able to file another complaint on this platform.

Please note that this is now my FOURTH WRITTEN REQUEST on feedback and also asking for assistance from Vodacom, getting assistance on the VodayPay App is non existent.
I have STILL NOT RECEIVED MY TWO ORDERS which were ordered on the 11 May 2024 and not getting any response or assistance when I request feedback!!!!!!
Please advise URGENTLY when I can expect delivery of my two parcels!!!
Same story, I have called the call center numerous times without anyone assisting or any response at all!!!!!!!!


DF
Daleen F's update12 Jun 2024, 06:31
Reviewer Update
After almost TWO WEEKS we have STILL NOT BEEN ASSISTED with any of our issues with Vodacom and after numerous requests for feedback we are STILL WAITING. Emails are just being ignored.