No CEO present in the Circus knowns as VODACOM

So I app**** for a Vodacom / Vumatel 20mbps d/20mbps u month to month contract. 1. I get a sms the Thursday with no warning or arrangements your Vodafone router is on its way via RAM, I have to re arrange an entire day to get the router. Funny thing I get a sms today saying I should get my router in 48 hours? I did receive it all ready Friday 72 hours before today? Hello!!!! 2. The Thursday Afternoon, I get a call from Vodacom that the technician will be there tomorrow. at 08:00. Great, no the technician phones me and says he will arrive only at 10:00 I said no go cancel rather, then he said ok 08:00, he arrived at 08:30. All set up phone Vodacom apparently the router needs to be configured. 3. Neil at Vodacom tell me it take between 24/48 hours but he will push for sooner. Awesome, Saturday nothing. 4. I aske via social media methods, I get told the department handling this is off on weekends??? The why tell a customer on a Friday between 24/48 hours? 5. Sunday 48 Hours still nothing. 6. Monday 72 Hours and nothing. 7. 76 1/2 hours later still nothing after numerous calls, a Fancy would have called me back to get the MAC. She Never did. 8. I then spoke to Warren the most decent gentleman in this whole ordeal and he gave some hope and was the 1st honest person I spoke to at Vodacom, make this man the CEO. 9. I get a call 14:21 from Vodacom, the lady says they are ready to activate the line, she needs some number, I explained that Vumatel was there she says no it says Openserve, I said I got a B#. She said yes that is a Openserve number? I said I do not have it but she can [phone back in 2min I will have it for her. 21minutes later and I am still waiting for that call back. 10. Openserve? I app**** for Vamatel, the quotation even says Vumatel? What is going on Vodacom? Neither anyone there including the wannabe CEO knows what's happening. I do not want to continue this any further and get the CEO if he is man enough to contact me. Arrange with RAM to collect your router asap, I will give you my work address just phone me, I will not continue in this circus anymore. In the reference I have left the SR, S/N, Mac and B numbers again.