SO
Stephen O
1 reviews | Active since Oct 2016
01 Feb 2022, 08:08
No cellphone or internet available from Vodacom, which is pathetic.
Vodacom's service is really very very poor. Suddenly there is no internet and cellphone communication available in Zwavelpoort, in Pretoria East. I called in about this, and Vodacom is not aware of this - very strange. This is now a very serious problem and has been so from the 28th of January 2022. Many people in this area are experiencing this. Only very late at night and very early in the morning some communication is possible. This was not so and something serious is wrong or faulty. Vodacom can at least inform us of a problem, and if they are not aware of it, something is wrong at Vodacom. I have called Vodacom about this, but no-one has come back to me yet.
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Replies (3)
Vodacom's replyOfficial
01 Feb 2022, 09:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2022, 09:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SO
Stephen O's updateReviewer Update
02 Feb 2022, 08:07It is now 5 days that there is no internet or mobile communication possible where I stay in Zwavelpoort in Pretoria East.
I have not heard of Vodacom yet and this is very very serious - maybe Vodacom is taking this up very lightly.
As I said, other people are experiencing the same problem.
On my router the signal strength indicates red and the indicator at the envelope sign is off.
There is another service provider in the area which does not have this problem.
It is only Vodacom - it is strange to me that Vodacom is not aware of this.
The general opinion here is that Vodacom's service is pathetic.
Does anyone think I want to stay with Vodacom if this continues?
I have not heard of Vodacom yet and this is very very serious - maybe Vodacom is taking this up very lightly.
As I said, other people are experiencing the same problem.
On my router the signal strength indicates red and the indicator at the envelope sign is off.
There is another service provider in the area which does not have this problem.
It is only Vodacom - it is strange to me that Vodacom is not aware of this.
The general opinion here is that Vodacom's service is pathetic.
Does anyone think I want to stay with Vodacom if this continues?
SO
Stephen O's update02 Feb 2022, 08:07
Reviewer Update
It is now 5 days that there is no internet or mobile communication possible where I stay in Zwavelpoort in Pretoria East.
I have not heard of Vodacom yet and this is very very serious - maybe Vodacom is taking this up very lightly.
As I said, other people are experiencing the same problem.
On my router the signal strength indicates red and the indicator at the envelope sign is off.
There is another service provider in the area which does not have this problem.
It is only Vodacom - it is strange to me that Vodacom is not aware of this.
The general opinion here is that Vodacom's service is pathetic.
Does anyone think I want to stay with Vodacom if this continues?
I have not heard of Vodacom yet and this is very very serious - maybe Vodacom is taking this up very lightly.
As I said, other people are experiencing the same problem.
On my router the signal strength indicates red and the indicator at the envelope sign is off.
There is another service provider in the area which does not have this problem.
It is only Vodacom - it is strange to me that Vodacom is not aware of this.
The general opinion here is that Vodacom's service is pathetic.
Does anyone think I want to stay with Vodacom if this continues?
SO
Stephen O's updateReviewer Update
03 Feb 2022, 08:27Vodacom is pathetic.
It is now 6 days in Zwavelpoort Pretoria with no internet and no mobile communication available. I have still not had any feedback from Vodacom.
It is now 6 days in Zwavelpoort Pretoria with no internet and no mobile communication available. I have still not had any feedback from Vodacom.
SO
Stephen O's update03 Feb 2022, 08:27
Reviewer Update
Vodacom is pathetic.
It is now 6 days in Zwavelpoort Pretoria with no internet and no mobile communication available. I have still not had any feedback from Vodacom.
It is now 6 days in Zwavelpoort Pretoria with no internet and no mobile communication available. I have still not had any feedback from Vodacom.