DS
Derek S

1 reviews | Active since Dec 2016

20 Dec 2016, 15:43

NO Cellphone connection

<p>Since Monday 12 December 2016 I CANNOT make calls from my phone (cell nr. ********** ) or receive calls (it goes over to voicemail immediately) which I also cannot access from my phone. Appearantly they implemented a new system with the the ONLY affect on ME as customer!!!!!</p> <p> </p> <p>IF YOU PHONE ME , PLEASE USE ********** IN THE INTERIM BECAUSE OF THE ABOVE MENTIONED NR NOT WORKING!!!!</p> <p> </p> <p>I logged a call with vodacom with ref nr: 1- ********** 671444 BUT DID NOT RECEIVE ANY SOLUTION FROM THEM UP TO NOW AND I AM NOT LOOKING FORWARD TO GOING INTO THE CHRISTMAS TIME WITHOUT MY PHONE!!</p> <p> </p> <p>i AM QUITE FRUSTRATED AND ANGERED BY THIS POOOOOR SERVICE FROM VODACOM!!!</p>

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Replies (4)
DS
Derek S's update20 Dec 2016, 15:58
Reviewer Update

tOTALLY UNACCEPTABLECONDUCT FREOM VODACOM FOR SOMETHING I AM PAYING A LOT OF MONEY FOR!!!!!

Vodacom
Vodacom's reply21 Dec 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

DS
Derek S's update23 Dec 2016, 06:47
Reviewer Update

This problem was corrected by Vodacom at last, thanks.

Vodacom
Vodacom's reply23 Dec 2016, 12:17
Official

Good Day Mr Derek Snyman

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and provided feedback on your query.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

Best regards,