LB
Lisa B
1 reviews | Active since Nov 2010
15 Mar 2019, 14:57
No Cell Service from Vodacom
Very Disappointing. We have little to no signal in our area Fleurhof, Randburg in Johannesburg. It is so bad that we cannot even receive sms's let along make or receive calls. When we complained the technician was particularly rude. I have 5 contracts with Vodacom and can't change or port my numbers due to the costs involved. It is ridiculous that they claim the status of Best service provider.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Mar 2019, 15:40 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2019, 15:40
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Mar 2019, 11:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Our records do however indicate, feedback was provided regarding a new planned site for your area [***]. Your new reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Our records do however indicate, feedback was provided regarding a new planned site for your area [***]. Your new reference number is ***.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 11:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Our records do however indicate, feedback was provided regarding a new planned site for your area [***]. Your new reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Our records do however indicate, feedback was provided regarding a new planned site for your area [***]. Your new reference number is ***.
Regards
Vodacom Consumer Website Team
LB
Lisa B's updateReviewer Update
29 May 2019, 12:54Thank you Vodacom for your amazing response. Thank you for your generosity. Please compliment Marlon Fortuin on his patience and product knowledge. Much appreciated
LB
Lisa B's update29 May 2019, 12:54
Reviewer Update
Thank you Vodacom for your amazing response. Thank you for your generosity. Please compliment Marlon Fortuin on his patience and product knowledge. Much appreciated