1 reviews | Active since May 2016

17 Jul 2018, 14:56

No cell phone signal

We live in the Pinehaven area in Johannesburg (Krugersdorp) and have such poor cell phone signal that I can not receive or make any calls from my home in Heritage Heights. I have to run around like a mad person to find signal just to have a conversation! Same with my husband who is also on Vodacom. What makes it worse is that both me and my husband use our cell phones for business calls as well.

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2018, 15:59
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2018, 08:33
Official

Good day

Thank you for taking the time to raise your complaint with our team.

I have now handed your query with ref *** over to our Network Co-coordinator for further assistance and they will make contact with you soonest.

We do apologise for the inconvenience caused to you.

Regards

Consumer Website Team