ML
Manuela L
1 reviews | Active since Mar 2015
22 Dec 2022, 08:21
NO CELL OVERAGE AFTER/DURING LOADSHEDDING TOWNSVIEW/OAKDENE AREA JHB
with the constant loadshedding in the area - Townsview/Oakdene - we have non existant coverage for most of the day - thus impacting my working from home as we rely on two factor authentication and thus do not get the messages. have already spoken to a consultant at Vodacom 2 weeks when i rated you for low due to this
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Replies (3)
Vodacom's replyOfficial
22 Dec 2022, 10:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2022, 10:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Manuela L's updateReviewer Update
23 Dec 2022, 08:58thank you for keeping me posted - but just to let you know that even after loadshedding, network not available error- so tower is still down and not able to make calls either
ML
Manuela L's update23 Dec 2022, 08:58
Reviewer Update
thank you for keeping me posted - but just to let you know that even after loadshedding, network not available error- so tower is still down and not able to make calls either
ML
Manuela L's updateReviewer Update
09 Jan 2023, 08:47since the 22nd december 2021 the vodacom cell coverage is still at its worse. searching for networks on cellphone and 'vodacom network cannot be connected to as this point - every morning with loadshedding from 4-6am in the area we sit with this issue and unable to get 2fa to be able to work. WHAT are you guys doing about getting this resolved once and for all, or do i need to change to another network provider. instead of offering customers upgrades get your service delivery resolved.
ML
Manuela L's update09 Jan 2023, 08:47
Reviewer Update
since the 22nd december 2021 the vodacom cell coverage is still at its worse. searching for networks on cellphone and 'vodacom network cannot be connected to as this point - every morning with loadshedding from 4-6am in the area we sit with this issue and unable to get 2fa to be able to work. WHAT are you guys doing about getting this resolved once and for all, or do i need to change to another network provider. instead of offering customers upgrades get your service delivery resolved.