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Ashley N

1 reviews | Active since Jul 2011

04 Feb 2015, 15:48

No carry over of minutes or Data

I have recently had the misfortune of having to discover that my data and minutes are not being carried over and that at the start of each month my account is reset and I am given the default data and minutes.<br> <br> I have been a contract client for many years and I am in no happy with the idea that I being forced to either use my minutes or data for fear of losing it. These are minutes and Data I am paying for over a two year contract and if i am going to be coerced into using them then I will elect to take my business elsewhere as this is unfair and in complete violation of my consumer rights. <br> <br> I have never experienced this kind of service from Vodacom in the past it is shocking that I have discover this now and in this manner.

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 09:40
Official
Hello boyinnocen,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter has been escalated and a consultant to assist with resolution.

Kind regards
Vodacom Consumer Website Team