NO CARE VODACOM
<p>Cancellation of Contract</p> <p>On 10 Dec I called Vodacom to cancel my data contract that expire 10 Jan. I have to give one month notice.</p> <p>As per the agent from Vodacom I must give one calendar month.</p> <p>My point is I have a 24month contact with Vodacom. Not 24months and 21Days.</p> <p>End Dec the deducted the full amount for Jan it should have been prorat.</p> <p>I requested this gets escalated in Vodacom so that a denior manager can contact me. NO RESPONSE.</p> <p>I went on VODACOM contact and requested that I get contacted and NO REPLY.</p> <p>They just hope that this will go away and customers pay.</p> <p>They deduct money as they feel and don't follow instructions.</p> <p>What can be done to get reaction out of VODACOM. If they need monet to sponsor Rugby they must not get it on a manner like this. I think 1000's of customers gets done in on this way.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This is what VODACOM said on their website also. And the consultant said that my issue will be escalated. But VODACOM shine in not comming back.
This is what VODACOM said on their website also. And the consultant said that my issue will be escalated. But VODACOM shine in not comming back.
Can VODACOM say how long is " due course " it is now 24hrs that my query is here, With their call cente since 10December. A few on the ewb page, Typical vodacom. I think I must take this and ask the Sunday paper to publish it for me. They play the avoidance trick.
Can VODACOM say how long is " due course " it is now 24hrs that my query is here, With their call cente since 10December. A few on the ewb page, Typical vodacom. I think I must take this and ask the Sunday paper to publish it for me. They play the avoidance trick.
Still no response from Vodacom. Can someone please assist with a direct telephone nr of a Senior Manager at Vodacom who deals with this type of problems. The MD will be my Nr1 choice as he needs to know how bad his employees are.
Still no response from Vodacom. Can someone please assist with a direct telephone nr of a Senior Manager at Vodacom who deals with this type of problems. The MD will be my Nr1 choice as he needs to know how bad his employees are.
Good Day Tommy
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Tommy
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
I can just mention here, that the problem is resolved, but not due to the customer care or back office that is so good, they will be measured on my next issue with Vodacom. Thanks to the CEO's office for their prompt and efficient reply. Thanks Edlin Naidoo you are a star in Vodacom. If your back office or customercare are that efficient your company can go from strength to strength.
I can just mention here, that the problem is resolved, but not due to the customer care or back office that is so good, they will be measured on my next issue with Vodacom. Thanks to the CEO's office for their prompt and efficient reply. Thanks Edlin Naidoo you are a star in Vodacom. If your back office or customercare are that efficient your company can go from strength to strength.