No care or competence at Vodacom customer care.

Vodacom make it impossible for customers to register complaints about their call centre incompetence. The only mechanism made available to customers id their totally *********** customer care call centre. After not being able to solve a relatively minor query with my local Vodacom shop they gave me a number to call Vodacom customer care. I wasted an hour and twenty one minutes on the line with what can only be described as the most *********** and appalling service I have ever endured from any company, let alone a major telcoms player that pretends to be world class. I have tried to escalate this matter to higher management but cannot get it past the very people I am trying to complain about - the customer care centre. Vodacom provide no mechanism for customers to escalate problems to higher management. Is this deliberate because they are fat-cat ***ards who think they have no responsibility to answer to their customers? I challenge any Vodacom senior executive to listen to the recordings of the 1 hour 21 minutes I spent on the line with 2 calls to their customer care line, without feeling shame and embarrassment. Please can you come out of hiding and talk to your customers.