No care, no help.

I***-7 I have been struggling to pay my Vodacom account for months due to a major loss of income. Now I am unable to pay and trying to contact Vodacom to make some kind of arrangement to either cancel my accounts or drastically reduce them is an impossible task. There's no care for the consumer with Vodacom, no matter how much consumer loyalty you show them. I have been with Vodacom for years, one would think being unable to pay them would motivate them to make a plan so they don't lose money from non-payment. Trying to get blood out of a stone, there is no money.