No care from Vodacom when longterm customers want to upgrade

<p>On 6 Nov I did an online upgrade on one of my numbers.</p> <p>Despite confirmation of transaction nothung happenned.</p> <p>Followed up by phone on 14 Nov and the whole rigmarole had to be gone through again. This resulted in the wrong new phone being delivered on 24 Nov.</p> <p>Since then there have been numerous calls regarding delivery of the correct phone is still outstanding.</p> <p>Vodacom then keeps you on hold for easily an hour before responding with "I will call my supervisor" and then another hour before the phone is just put down.</p> <p>HOW DO WE GET SERVICE FROM VODACOM????????????????????</p> <p> </p> <p> </p>