RG
Rholene G

1 reviews | Active since Jan 2025

08 Jan 2025, 08:11

No Care from VodaCare

Think very carefully before signing up for Vodacom.

If you value customer service, especially after being a loyal customer for over 10 years and even if you have more than 5 running and good standing contracts with them, you will not receive the star studden fabulous service they claim on their ads.

When Vodacom has a network issue in your area, they will pretend it's your fault and they will take forever to help you with any questions or queries or services you might need.

30years of greatness? More like 30 years of waiting for a response.

No amount of begging, pleading or even threatening works.

So before you sign up for a new contract or any Vodacom service. Perhaps check out if MTN, Cell C or even Telkom is quicker to provide you with customer care.

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2025, 08:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team