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Neville B
1 reviews | Active since Jul 2012
09 Dec 2025, 16:21
No care for customers, and ******* 6% increase which is actually 8.7%
So I received a letter of the yearly increase on my fiber, letter states increas up to 6%. Okay so your maths is not adding up vodacom, what is 6% of my R1049 subscription? So from R1049 to R1199, 6%. Does vodacom also have a 30% pass raye on maths. Just like the goverment, killing us, and *****ing more and more? According to my 6% my new subscription should be much less than R1199. Or am I now also paying for the previously disadvantaged? Pathetic and ******* Vodacom. Soon I am done with you!!
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Vodacom's replyOfficial
10 Dec 2025, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2025, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Neville B's updateReviewer Update
23 Jan 2026, 15:43Got a useless reply, saying that they have to increase yearly. Simple question is, you said 6% maximum increase in your letter to me, I want to know why do you increase my account with 8.7%, that is 2.7% higher than your letter, why do you lie, or are you *****ing? *****/*******?
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Neville B's update23 Jan 2026, 15:43
Reviewer Update
Got a useless reply, saying that they have to increase yearly. Simple question is, you said 6% maximum increase in your letter to me, I want to know why do you increase my account with 8.7%, that is 2.7% higher than your letter, why do you lie, or are you *****ing? *****/*******?