No care for customer complaints and waiting almost a week for a call from an agent

Been a week since my first review where vodacom responded that an agent will call me soon, till now no call received from any agent at vodacom to resolve the issue. Goes to show the true care vodacom has for their clients, does not mean that it was festive time that customer care service takes a holiday as well.

Surely someone should still be handling customer complaints and resolving them timeously .

I tried the normal route by phoning customer care directly, they passed me to the accounts department where i also did not receive assistance and was passed against back to customer care.