No care for customer

<p> I spoke to a team leader on 15/07 regarding a query on my new contract. Ahe was supposed to call me back at 11:15 the same day. It is now 12:30 & no call back. Everytime I call I keep getting told she is in lunch. I know for a fact she is avoiding speaking to me. Our conversation will take 30 seconds if she speaks to me but instead she d cides to avoid it. All I want is an update on a sms she must send to me regarding an error made by sales when loading my contract. How difficult is ut to say the sms system is not yet updated I will call you back at whatever time to advise!</p> <p> </p> <p>Her name is Matlo if I remember correctly.</p>