1 reviews | Active since Jun 2017

28 Jun 2017, 21:08

No care attitude!

<p>Vodacom, go and read facebook -vodacom complaints! I am Arno Cloete</p> <p>I asked vodacom via calls and social media to review my invoice for the month of April in where i was charged R 1000 more for calls made ??? None of your staff could explain why and kept saying its being investigated. For time being i reversed my debit order untill resolved. Yet nobody gets back to me and today you suspended my numbers without resolving my complaint!! I spend around R 3000 a month with you and you treat me as nothing. Its as if you do not know how to answer me and find it easier to suspend my number. Your call centre 082 111 is a joke and the staff not interested in helping and resolving complaints. Since i have this problem I see many other people with simi**** issues. Lets see what comes from this??</p>

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Replies (2)
Vodacom
Vodacom's reply29 Jun 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2017, 11:55
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dc