No car to loyal clients

<p>Good day </p> <p> </p> <p><br />I am very upset at how Vodacom does not care about their client , i have been a Vodacom client for years. has an Autopage contract for 2 years and was moved to Vodaxcom after they closed doen in March i think.</p> <p> </p> <p><br />i was paying R304pm and since my contract ended in May and did not see the need to take an upgrade phone but i took a R39 contract. been paying every month. on the 11 of July i did not see the R123 Vodacom was suposed to have deducted (R39 contract and R80 insurance). i sent a qeury stating that i did not see a Voacom deduction bt other debit orders went through and that i did not have money and would like to make arrangement for payment if i am in arrears, no one called me . i received an email same day that had an invoice showing 1 July -R123 payment therefor i relexed knowing that maybe the payment really went through.</p> <p> </p> <p><br />last week Monday my line was suspended , 20 July i get a letter that i must pay R347. i have nevber received such service with Autopage. i then called the call centre and i was told that my account has a penalty of R100 , how is that posible on a R39 account? how is it possible for this to happen if i am the one who quiried on the 11th already ? </p> <p> </p> <p><br />I am not going to pay R347 at all . i have to be the one making an effort all the time to find out things. i opted for the debit order option in order for me not to forget to make payment.</p> <p> </p> <p><br />i suggest this gets sorted becuase i am only going to pay R123 times 2 and no extra amounts</p> <p>if this is not possible please get me info on how to go about cancelling the contract </p>