No Cancel of line but upgrade line instead.

Item: Vodacom
Rating: 5
Author: KSkea K

I had a Cell C line I ported to Vodacom. I a Vodacom line I was not using decided to cancel it so called Vodacom the very friendly lady assisting me. Suggested instead of canceling, why not get a free wifi router and 80gigs data for R199 a month. I was spending fare more on top up data anyways. Thanking the call center agent who very professionals helped me. Can't remember her name think it was "Tandeka"

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Replies (1)

Vodacom's replyOfficial

03 Jun 2022, 09:36

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Vodacom's reply03 Jun 2022, 09:36

Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team