VS
Vaughan S

1 reviews | Active since Nov 2016

09 Nov 2016, 12:11

No calls., no internet .. nothing

<p>I upgraded my cellphone during the middle of October and as from the 1st of November I am unable to make calls , sent text messages or use my data. I visited the branch countless times and was told that they have contacted Vodacom to resolve the problem. I have also contacted Vodacom directly on numerous occassions without any success. I am an sales rep and need my cellphone for work. Every call i cant make is money i lose !! I find this unacceptable. If the problem is not resolved in the next 24hrs, I will return my cellphone to the branch and cancel my contract with immediate effect.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 14:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team