No callback

I placed an online order of a Samsung GALAXY Tab 3 Lite(T116) and received an email saying I would be contacted in 24h. Did not get a call so I contacted the number on mail ***4. Only to continuously be told the call center is down and I must phone back. I have been trying since 20-01-2015. <br> I phoned 111 a few times and after 10 minuets of explaining my problem I get put though to the same non functioning call center. <br> Reference number is: S5JFZZ<br> Please can someone assist with this.