JVVF
Jacoba Van Vuuren Fourie
1 reviews | Active since May 2018
01 Mar 2022, 05:59
No call to solve a problem, as requested
I posted a complain last week, it is not solved nor has Vodacom called me regarding the problem, as I requested them. Now I want to know, is this how you treat a loyal customer, thats bee with you for 20 years??? I am very disappointed!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Mar 2022, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Mar 2022, 13:19Dear Jacoba Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply04 Mar 2022, 13:19
Official
Dear Jacoba Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
JVVF
Jacoba Van Vuuren Fourie's updateReviewer Update
04 Mar 2022, 15:15Vodacom called me once, I was busy on a call when they called and I could not answer. Why didn't you try again? When you want to sell me something, you can call 20 times, and on all my nrs!! Please, this is a pathetic excuse. I am waiting on your call.
JVVF
Jacoba Van Vuuren Fourie's update04 Mar 2022, 15:15
Reviewer Update
Vodacom called me once, I was busy on a call when they called and I could not answer. Why didn't you try again? When you want to sell me something, you can call 20 times, and on all my nrs!! Please, this is a pathetic excuse. I am waiting on your call.