NO CALL LINE IDENTITY, NO AIRTIME, NO DATA, ENDLESS CALLS BEING MADE

I would like to sate on record the service that has been received from Vodacom is pathetic. My contract had ended last month and since then my call line identity has been removed, I am unable to load prepaid airtime or data, I have purchased through online banking and received none of it. I have been calling the call centre since last week Monday ie 2nd October daily to present with absolutely no relief or assistance provided. I get pushed from pillar to post from accounts, to customer care, to legal, and eventually I spoke to a team leader Ziyaad Manan last week Thursday, and he promised to escalate my issues and get back to me at the soonest. I still have not heard back from him. When I call the call centre there is no record of this person working for Vodacom. As a client of 10 years plus with Vodacom, I am truly appalled by the extremely disgusting level of service received.

I have no idea who else to escalate my issues to.