1 reviews | Active since Nov 2014
No call back since my last complaint on helopeter
Since my previous complaint on the below issue, Vodacom has still no contacted me as they said they would. It seems they have an automated response on hellopeter and don't bother to look into the issue. Ill probably get a call next month once they realize I have blocked there debit order. <br> <br> <br> \It seems Vodacom no longer cares for its customers. I have been struggling to change my contract over to the correct package now for a year and two months!!! I have been sent back and forth between call centers and the vodacom shop.<br> I finally managed to have Vodacom change my contract from a smart s to a uchoose 500 as I initially signed for at the start of my new contract. I signed another contract for the move to other account. Once again I am still on the old package. I went to Vodacom at Cresta and they now tell me im a 3g or 3d customer and they can no longer help me at Vodacom cresta.<br> It seems the only way to resolve this is for me to cancel my debit orders, seeing as Vodacom is in breach of my signed contract. Perhaps then Ill get the service i deserve! \""
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
