MP
Mathys P

1 reviews | Active since Mar 2016

05 Sept 2020, 12:35

No call back, or put on hold, they dont want your money and dont need your money

It is as if you guys dont need any business, we have been calling you to try and move from mtn to vodacom and get contract with you guys for the last 3 days and 5 calls, we jave been promised to be phoned back 3 times, we have been put on hold for 2 times so long that the call just eventually stops........i dont understand do i need to beg you to take my money or is it visa versa because help me right if i dknt understand the way business works, but just stop calling me with promotions if you dont want my money when i am trying to open 2 contracts at once anx you dont even try to help me .......

0
Replies (1)
Vodacom
Vodacom's reply05 Sept 2020, 16:02
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team