LF
Laurence F

1 reviews | Active since Oct 2014

20 Feb 2015, 15:40

no call back, and passing out of personal info

I visited the Vodacom site to look at taking out a new contract but wanted to get someone to speak to me in more detail. So I clicked on the link for someone to call me back in 24 hours. It is almost a week later and needless to say no call back, but what is unacceptable is that it seems my number was given out and I am now constantly getting calls and spam/promotion sms's. I have always been extremely careful to not give out my number because of this, but now I am on some data base and it is without doubt due to someone at vodacom supplying it. <br> <br> Completely unacceptable and impossible to now get off this database....the same thing happened when I took out a contract on my work phone. Its a brand new number yet from day 1 I received countless sms's. This was before I even made a call so also clearly someone at vodacom selling this info, legally or *******ly I don't know but I would like someone to do something about this.

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2015, 09:53
Official
Hello lfitz17,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team