1 reviews | Active since May 2017
No call back and incorrectly showing my account as being in arrears
First off the "call me back" option on Vodacom's website doesn't work as nobody ever calls back. tried to send another now after sending one 1 month ago. it tells me that there is already a request to cal back and I cant create another one. So that is why I'm putting this here.
When I log in to my Vodacom account it tells me my account is in arrears. But when I check my statement it reflects my last payment and that my account is up to date. Please help.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Randall,
As per our recent interaction,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Dear Randall,
As per our recent interaction,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad