NM
Nithia M
1 reviews | Active since Jan 2012
28 Nov 2017, 09:03
No call back
They say you will receive a call back regarding a query within 24 hours - its now been 72 hours since my first log - and I logged 2 others after - trying to sort out charges on my account - poor service - and now I will have to pay the extra charges because no one gets back to me -
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Nov 2017, 10:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2017, 10:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
NM
Nithia M's updateReviewer Update
29 Nov 2017, 08:41Not sure what "shortly" means to the staff of Vodacom - but I am still waiting for the call to sort out my issue - another 24hrs???? I will definitely be moving to another service provider when my contract expires!!!
NM
Nithia M's update29 Nov 2017, 08:41
Reviewer Update
Not sure what "shortly" means to the staff of Vodacom - but I am still waiting for the call to sort out my issue - another 24hrs???? I will definitely be moving to another service provider when my contract expires!!!
NM
Nithia M's updateReviewer Update
30 Nov 2017, 15:30yeah....still waiting for the call back - its been 4 days now - absolutely useless - in the meantime I am being charged for "Vodacom Live" - which I was never charged for before - every couple of days my bill increases for this - maybe that's the plan - not to call so that they can charge us more - I need this service cancelled immediately -
NM
Nithia M's update30 Nov 2017, 15:30
Reviewer Update
yeah....still waiting for the call back - its been 4 days now - absolutely useless - in the meantime I am being charged for "Vodacom Live" - which I was never charged for before - every couple of days my bill increases for this - maybe that's the plan - not to call so that they can charge us more - I need this service cancelled immediately -
Vodacom's replyOfficial
02 Dec 2017, 14:30Good Day Nithia,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number in question.
Regards
RO
Best regards,
Vodacom's reply02 Dec 2017, 14:30
Official
Good Day Nithia,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number in question.
Regards
RO
Best regards,