GW
Gerald W

1 reviews | Active since Feb 2023

03 Feb 2023, 16:04

No business integrity at all professional exploiters

First of all Vodacom is joke.... Poor service and fail to resolve customer queries. I totally regret taking contacts out with this weak company. Renew expired contracts with out notifying or permission. Apparently if you remove your SIM from a contact device it comprises the warranty or insurance claim. So they claim we can't replace your iPhone because you took out the SIM card. Ohk is the SIM card more valuable then the iPhone? Or if you pick up the SIM card was removed from the device notify the customer that the device is compromised.... And it won't be replaced if it's getting lost or ******... No No they let you keep on paying insurance. Ifyou not going replace the device why you keep deducting insurance? So you call that honest business practices or a nice way to exploit customers? Sir you can pay insurance we won't replace your device...keep paying we take your money for free... Lowzy business ethics. Don't insure your device with these business partners of Vodacom because they will rip you off... Vodacom and business's partners are a ******* straight.... Until you have seen Vodafone true colours youl think we joke about there bad business ethics... Had many issues with Vodacom I regret being with them honestly

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2023, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team