1 reviews | Active since Dec 2016
NO BUSINESS ETHICS AND ***** MONEY
<p>I have been struggeling for 3 months now with VODACOM, first had a huge issue with my upgrade, after how many fights and canceling my contract then all of a sudden they manage to get my phone i ordered and signed for. Then the next month my bill was more then double what i should have paid, but Vodacom dont care as they just deduct the money. When i received the invoice i phoned them, 3 weeks before debit order will go off... but clearly they dont care they just took the money. after how many phone calls again that I NEED TO FOLLOW UP EVERY DAY and for weeks, no one phoning me back then only paid back the money... and guess what... THIS MONTH THE SAME STORY... and guess what still i need to phone over and over and over.. .no one phoning me back, then received a call on monday no they will phone me back just after 9 - well Vodacom it has been WAY PAST 9!!!!... Vodacom you know it is *****e if you taken money out of people's back account with out authorization - i have signed a contract for a certain amount not for more money, money that i can just throw away... and then i need to fight to get MY OWN MONEY BACK. This is becoming a joke, for someone that been with them for 10 years is stil where their loyalty is, by taking people money, they you wonder why Vodacom is loosing clients. Vodacom is breaching the contract with me as they are just taking unauthorized money from my account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
What does it help you write on Hello Peter if nothing has been done or changes.
STILL HAVE NOT RECEIVED MY MONEY IN MY BANK ACCOUNT.
Still received an invoice with the wrong amount - i signed for R599 a month not for more.
This is ***** what you are doing. - please insure i get my money in my account today and that the wrong debit order does not go off again.
What does it help you write on Hello Peter if nothing has been done or changes.
STILL HAVE NOT RECEIVED MY MONEY IN MY BANK ACCOUNT.
Still received an invoice with the wrong amount - i signed for R599 a month not for more.
This is ***** what you are doing. - please insure i get my money in my account today and that the wrong debit order does not go off again.
