No Buds 7 months into contract

I took a contract on Black Friday, 7 months ago, which included a set of Galaxy Buds Pro. This was at Pavilion Cellciti Vodacom. I was told it is out of stock and I will be update once in stock. Over the past few months I spoke to Junaid in store, a manager called Farhana, a Zeenat who ensured me they would procure the buds from another company if they had no stock. She has not got back to me since March this year. This weekend I spoke to a Mohamed Khan manager, who then put me through to a Mohamed Gani manager who ensured this would be sorted out by today. I am currently sitting in the vodacom store for the last hour awaiting feedback. In the interim I am being charged every month for Buds I don't have in my possession. This is disgusting appalling service! Everyone is in a great hurry to sell you the contract, but aftersales service is beyond **********. Everyone seems happy here to pass the buck on and forget about the customer. Wake up vodacom store! I don't have the time to spend hours sitting in your waiting area like a fool for 7 months while you say I will come back to you!