No body calls back. No body cares.

<p>On Sunday morning I had my phone ******. I did a sim swop yesterday at Vodacom Shop in Woodlands. On a previous sim swap I did it took Vodacom only +-2.5 hrs to activate my replacement sim and the service was great. Now it’s been 19 Hrs and my sim is still not activated and all I have had is despicable service. I was informed by the Woodhill Vodacom Consultant that it takes 2 hrs to complete a sim swop for security reasons as. However, I have called customer care 5 times since yesterday 5:05pm. I was then told it takes 4 – 24hrs – all of a sudden the 2 hrs promise disappeared. The last call I made, earlier this morning, I was told by the consultant that my line was 'opened'. Furthermore she said she would call me back at different time intervals to confirm during the morning that I can make calls again. I HAVE NOT RECEIVED A FOLLOW UP CALL to my land line. I repeat that I have not had a single follow up call. On other occasions in the past day, I called the call centre, followed the annoying voice prompts, only then to hear people talking BUT NO ONE ACTUALLY TOOK MY CALL. THIS HAPPENED TWICE. I QUESTION IF VODACOM ACTUALLY CARE ABOUT THEIR CUSTOMERS. I am the COO of a large engineering and construction company, and I need to have a working phone BECAUSE I CARE ABOUT MY COMPANY. I have been a contract customer of Vodacom for many years. I wish I would get some service from Vodacom but it seems you are incapable of delivering in semblance of customer service. </p>