No BIS!

Recharged my BIS on Monday 11 Jan. Sms received, service is active. Thursday 14 Jan and the service is still not working. The Vodacom agents are useless. I would like the service to be activated or a refund processed.<br> <br> Agent 1 - Test Host Routing<br> Agent 2 - Change APN Settings<br> Agent 3 - Change network<br> Agent 4 - Sms sent - Options, tap device...<br> Agent 5 - Please call Blackberry on ***<br> Agent 6 - Blackberry/BIS server is down and the technicians are attending to the problem as we speak.<br>