NO BILLING BY EMAIL FOR 5 MONTHS

For the past five months I've not received my billings via e-mail for my cell phone, ***, and 3g service, including those for itemised billing, for which I pay a monthly fee. Despite e-mailing twice, calling twice and visiting the Vodacom shop at Nicolway in Bryanston, all I received on two occasions were the overall statements showing only the total billings. Bearing in mind that, as mentioned, I pay for itemised billing, there is at least a R75.00 refund due to me. However, this doesn't solve the problem of not getting my accounts.<br> <br> Last week I popped into another Vodacom outlet and when I asked the consultant about the statement situation he said that it has become an ongoing problem with many, many unhappy customers and that I would not be able to contact a senior person at Vodacom to raise the issue. <br> <br> Like so many organisations in SA, they promise the earth and deliver next to nothing!!!<br> <br> So here I am on Hello Peter and lets see what Vodacom has to say, if they even bother to acknowledge the post.<br> <br> Sincerely<br> Bev Watt<br> ***<br> [Email Removed]