no bill or statement but must pay

Good day. how many times do i need call your call centre to receive bill and each time same story they will send it, i am still waiting how do u deduct from client without giving her statement??? as well call centre keeps telling me my 3g is loaded with internet where as i cant see it on 3g or on a statement as i cant get one from Vodacom. Now my last result is to complain as far as i can next ombudsman