1 reviews | Active since Jan 2016
No before or after sale service at vodacom
Good day
I did a upgrade on the 12th of August 2021 on number ***. I asked the consultant if the Spen comes with a bundle containing a case and S pen, he responded yes, however I dit not receive a case only the s pen and a travel adapter on the 19th of August. I have been phoning since last week for consultant who did the upgrade to phone me back which he dit notdo till today. Yesterday I spoke to his supervisor who assured me she will get back to me me before the end of Yesterday which she didn't till yet. I am very unsatisfied with the service from vodacom. The S21 Ultra is very difficult to handle without a case and in a small town like mine you don't get a store that sells phone cases. The speaker of the phone also have a cracking sound from day 1. I want the phone replaced and a new one send with a cover and spen bundle.
Regards from a very unsatisfied customer who has been with vodacom for 20 years and have 7 contracts with vodacom
I am still a unsatisfied customer. No one of vodacom has come back to me, I also scheduled a pickup last week for phone to be returned as out of box failure due to speaker that has a cracking sound.
I am very unsatisfied due to the fact that not even a pick up date was scheduled with me after a phoned online department to return phone.
There is NO after sales service from vodacom
I am still a unsatisfied customer. No one of vodacom has come back to me, I also scheduled a pickup last week for phone to be returned as out of box failure due to speaker that has a cracking sound.
I am very unsatisfied due to the fact that not even a pick up date was scheduled with me after a phoned online department to return phone.
There is NO after sales service from vodacom