No backup service

On 1 Feb I picked up a new boxed Samsung S7 from Vodacom Festival mall.. An insurance replacement. Put the sim in for the first time on 19 Feb and to date have charged it 3 times with its designated cable. Suddenly the phone is not charging, so off to carnival mall who suggested it be returned to festival mall for a replacement. Festival mall say they can't possibly replace the phone despite it has been used for a whole 5 days and is obviously still under warranty, But they can book it in and look at it... Will take 3 WEEKS!! SO WAITED 10 MONTHS FOR MY INSURANCE CLAIM AND NOW THIS LOUSY BACK UP SERVICE. Every time I get asked the Vodacom question... How likely are you to recommend Vodacom to a friend.. I wonder where the negative score is.