No attempt to assist

I recently upgraded to Red VIP and currently pay over R2 000 per month (plus I have another 2 lines of similar value for staff), but did not upgrade my phone. I am due for a phone upgrade in October.<br> <br> My phone has started to have real issues as they do when they get near the end of their useful lives.<br> <br> I have attempted to upgrade early, and am happy to pay any shortfall for the handset component of my contract. My alternative is to buy a new phone!<br> <br> I have been to the Vodacom store at V& A Waterfront and have had little to no assistance. The iStore has been helpful by telling me that because I am spending over R2 000 a month Vodacom will allow early upgrade of phone, but that I needed to call Vodacom directly to arrange.<br> <br> I have now spent over an hour calling different numbers that are given to me by Vodacom employees, but everytime I call the number I am given I am just referred to another number. It baffles my mind that a telecoms company cant even transfer the call to the necessary department but that I am told to hang up and redial a new number everytime.<br> <br> I think it is time to transfer to Cell C as they want my business. My accounts are on a corporate account