LH
Letitia H
1 reviews | Active since Feb 2021
02 Aug 2022, 09:51
NO ASSITANCE FROM VODACOM
I bought Airtime worth R 355.00 from Vodacom through my Bank at FNB and did not receive the airtime or a refund. FNB confirmed that the money was paid to Vodacom, Vodacom gave the below reference number, but nothing has been done to correct this since 15 July 2022.
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Replies (2)
Vodacom's replyOfficial
02 Aug 2022, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Aug 2022, 11:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2022, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,