No assistants with upgrade

Good Day

Can we please have a look on Suronah Visagie contract. ***. She has been having this contract for many years.. she is having problems to upgrade on her account. As i dont see why its a problem.. the account is being paid every month.. we have been calling the client services and even went to the store where they said she wont be able to upgrade as she have a block on her profile.. sincce then we have not heard anything back again. We send proof to vodacom to say that she has not been put under debt review. As there was an option but she has not been loaded on debt review..

PLEASE can someone phone Suronah and assist her on the upgrade. She is currently all the years that she has been with vodacom on Vodacom VIP red package... its really not nice to know no one is helping..every month she keeps her payments up to date as she needs the line for her business as well... should she move to another company as Vodacom does not want to upgrade her?

Please can you assist to help us?