No Assistance! Worst experience ever!!!

Worst experience ever with Vodacom. Cancelled contracts, didn’t receive ANY AIRTIME OR DATA ON THE CANCELLED CONTRACTS BUT STILL GETTING CHARGED FOR THEM. NO ONE HAS BEEN ABLE TO ASSIST WITH THIS QUERY WHATSOEVER!!!

See emails below sent Good day,

Please see emails below!!

I spoke to customer care on the 15th of April to which they said that my contracts were cancelled end of March! They confirmed that I only now have two active lines on my account

These lines add up to a monthly fee of just over R2000

My invoice showed that I owe R3500 which does not add up since my contracts were stopped

And now over R4400 was deducted from my account??????,

I am sick and tired of trying to find someone to assist me with this!!! This is unacceptable from a major company like Vodacom

I am not supposed to be paying OVER R4000 BECAUSE MY CONTRACTS WERE CANCELLED!!!

NO ONE HAS BEEN ABLE TO ASSIST ME WITH MY QUERY, I CANNOT SEE MY STUFF ON THE VODACOM APP AND CUSTOMER CARE IS POINTLESS BECAUSE NO ONE CAN HELP!!!!!

This is unacceptable!!!!!

PLEASE REFER ME TO THE RIGHT PEOPLE NOW!!!

Charlize

Begin forwarded message:

From: Charlize de Villiers <***> Date: April 10, 2025 at 6:45:30 AM GMT+2 To: *** Subject: Fwd: Vodacom Invoices and Statements – I***

Good day,

Please see my email below.

Please advise urgently!!!

Kind regards, Charlize

Begin forwarded message:

From: Charlize de Villiers <***> Date: April 8, 2025 at 8:59:42 AM GMT+2 To: *** Subject: Re: Vodacom Invoices and Statements – I***

Good day,

I trust you are doing well.

Kindly confirm, according to the invoices sent for April, I am aware that we pay end of April for April, it shows that I owe a certain amount on my primary number for airtime which I never received.

When I made my line prepaid, the airtime was taken away, so please confirm why I have to pay for something I didn’t receive?

As well as for the other lines made prepaid, why does it show on my invoice that I have to pay over R3000 when I only have to numbers active????

According to what I understand, I only have to pay for *** and ***, since they are my only two active lines????

Please urgently confirm the above Kindly,

Charlize de Villiers