NO ASSISTANCE WITH ***** DISPUTE!!! TERRIBLE SERVICE!!!

I had a ********** number/contract added to my account. After numerous calls and complaints, I was told to send a complaint to the Vodacom ***** dispute department, which I then did on the 30th April 2019, reference number EC-1R1A-2KVSN3, and nothing came from this as no proper investigation was done. I then resubmitted my ***** complaint to the Vodacom ***** Dispute department on the 11th July 2019, reference number EC-1R93-3DYOQ. Then after numerous calls back and forth between Vodacom and the ***** department, the ***** department then finally admitted and confirmed there to be ***** on my account. I was told by the ***** department that they have submitted all the details in a report to the Vodacom accounts department in order for them to delete this number from my account and to do a credit on the 23rd July 2019. While all of this has been going on, Vodacom has continuously harassed me with my account being "overdue" and continuously blocks my current number and account that I pay every single month. This has caused me extreme frustration as I am now paying for services that I can not use and lose out on that money every single month now, which is unacceptable!!! I get the complete run around every single time I call Vodacom, and nobody can assist me. I get shoved back and forth and keep being transferred to a different department and get absolutely no assistance in having this sorted out. I am absolutely sick about this already and can't continue this way. ***** is not my fault, so why should I suffer because of this. I have received absolutely no customer service or any assistance in order to get this sorted out and to get my account cleared and updated. This has caused that I am not able to take out an additional data contract with Vodacom, because my account is reflecting in arrears, WHICH IS NOT THE CASE!!! What would it take to get this sorted out as I have reached my limit now!! This should not be my problem and Vodacom just does not care!!! and I have to sit with the anxiety of it!!! TO DATE THIS HAS NOT BEEN SORTED OUT!!!!!