No assistance with Fibre outage. Bad customer service

My Fibre line has been down since Thursday. I logged a ticket that same day and was advised that it would be attended to within 24-48 hours. It is almost 48 hours now and I have received no update. After numerous calls i found out today that my case hasn't even been allocated to someone for assistance and that the team that would be able to assist me only works during the week so now I have to wait until Monday for someone to look into my issue. And it could possible take a couple of days after that for my issue to be resolved if on- site repairs are needed. That amounts to at least 4-5 days without connection. For someone like me who works from home that inconveniences me greatly. I have stressed the need to have my line fixed ASAP as i need it for work many times with your agents, but you don't seem to care. Meanwhile, you will expect payment in full at the end of the month, while my line has been down for close to a week, if not longer. Totally unacceptable!!! This has been a very bad experience and your lack of understanding and slow response to customer issues is seriously making me think of cancelling my service and moving to another ISP. You need to do better!!!