SP
Suni P
1 reviews | Active since Apr 2011
25 May 2020, 16:27
no assistance with Covid-19 to date!!
with the Covid-19 ruining many lives financially, i reached out to Vodacom to provide me with some financial relief during these trying times as our salaries were substantially decreased. I have reached out to vodacom on 8 May 2020, I sent the required documents to them, the document receipt was acknowledged! Today I am yet again being asked for documents!!!! i did make payments but not as required, as I have no monies!!!!!
vodacom is going around in circles with my request!!!! unbelievable!!!! i will be reaching out to Ombudsman consumer services!!!!!!
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Vodacom's replyOfficial
25 May 2020, 16:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2020, 16:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Suni P's updateReviewer Update
26 May 2020, 16:04your records are incorrect! I had feedback today from Mthokozisi Khuzwayo ! i will respond immediately.
SP
Suni P's update26 May 2020, 16:04
Reviewer Update
your records are incorrect! I had feedback today from Mthokozisi Khuzwayo ! i will respond immediately.