No assistance with ***** account

In August someone took a a contract *****ulently with vodacom in Cape Town using my details and I only noted this when a debit order went off from my account.

Firstly I visited a Vodacom store and they advised that they can't peak up anything on their system. Following month a second debit order went through, then I called vodacom and was advised to send affidavit, ID Copy and signature.

Today it's more than 30 day and I have not received any feedback, instead when I called I'm getting responses that they can't pick up the references number which they provided me by the *****ulent account, and I just need to be patient.

I can't be patient while vodacom is debit every month without fail and I am watch my credit score being affected and I'm told I should be patient.

This is really an inconvenience in my life and I would like an urgent response, I mean it's more than 30 days already which is their own turn around time.