No assistance when you need it most

<p>This all begins when I received an SMS notification informing me that I'm eligible to receive an upgrade. When I arrived at the store I found out that the sms and self help line were wrong, an inconvenience and a disappointment. I complained both to customer care and on the Facebook page, only to be contacted by vodacom employees posing as customer care who were in fact ********** using the vodacom database to gather details and intercept complaints in order to ***** money and banking details. They must be employees or have access to the system as they knew all my vodacom account details. When I realised they are ********** it was too late and had to close my accounts for security reasons. Vodacom is yet to respond to this. I know of two people who have been victims of this in that same week one losing over R12000 from her account. Since then I have opened new accounts but after hours of being on hold I still have not been able to change my details with them. As a short term solution I transfered what I owe for the month according to the instructions given on their website yet it appears I am in arears with them as they have not registered my payment. All I want is for my account details to be updated and for the payment I have made 8 days ago to reflect on my account. I have lost all confidence in vodacom and I absolutely regret renewing my contract this month. It feels as though once they have taken your money or signed you up you are no longer a customer you are just a number. Please vodacom can you assist me as this is now my last resort. </p>