No assistance towards saving costs

I am extremely sad to write this complaint.<br> After years of using the service provider and always praising them as I have never had an issue with them before, I have come to the point where I am considering cancelling my contract in order to seek a cheaper alternative.<br> <br> I completely understand, this is a company built on customers premiums and therefore the higher the premium the higher their profit, however considering these premiums are needed from long-term faithful customers like myself it is frustrating and heartbreaking to be told the best they can do is have my insurance cancelled and or migrate me to a lower package which I might add would still end up costing the same if not more as I would still need to supplement the services needed in cash.<br> <br> The mere fact that this was the only solution was, as I mentioned very disheartening.